Terms & conditions
The Social Haus Website Terms and Conditions Last updated: July 2026
About This Website
Welcome to thesocialhaus.com.au (Website). The Website is operated by The Social Haus Pty Ltd (ABN 33 659 293 857) of Newcastle, NSW, Australia, trading as The Social Haus (we, us, our, The Social Haus).
The Website provides information about our digital marketing services, including our Growth Accelerator system (organic social media, Meta advertising, and email marketing), One Week Websites, and general digital marketing strategy services (Services), and allows you to book a Clarity Call or otherwise make an enquiry about working with us.
Please read these Terms and Conditions (Terms) carefully. By accessing, browsing, or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please stop using the Website.
We may update these Terms at any time by posting the revised version on this page. Continued use of the Website after changes are posted means you accept the updated Terms.
Acceptance of the Terms
You accept these Terms by remaining on or using the Website.
Our Services and How We Work
The Services described on this Website are general in nature. Actual engagement of our Services — including scope, deliverables, fees, and delivery timeframes — is set out in a separate signed Services Agreement between The Social Haus and each individual client. Where there is any inconsistency between these Terms and a signed Services Agreement, the signed Services Agreement takes priority for that client.
These Terms apply to your general use of the Website and, to the extent not otherwise addressed in a signed Services Agreement, to the commercial relationship between The Social Haus and its clients.
Enquiries and Clarity Call Bookings
Bookings for a Clarity Call or other consultation are made via our nominated booking system. If you create an account with a third-party booking system to make a booking, you also agree to be bound by that provider's own terms and privacy policy.
If you need to cancel or reschedule a booked call, please email us with as much notice as possible so we can offer your time slot to someone else.
Engagement, Payment, and Invoicing
Unless your signed Services Agreement states otherwise:
Prices quoted for our Services are in Australian Dollars (AUD) and are exclusive of GST, unless expressly stated as GST-inclusive.
Invoices are issued periodically in accordance with the payment schedule in your Services Agreement (for retainer services, typically monthly in advance).
Payment is due within 7 days of the invoice date, unless otherwise agreed in writing.
If any invoice is not paid in full by its due date, we may pause delivery of Services until the account is brought up to date. We will always let you know before pausing work and will work with you to get things back on track.
Where a Service involves paid advertising (e.g. Meta Ads), ad spend is charged directly to your own nominated advertising account and sits outside our service fees. You remain in control of that spend at all times.
We reserve the right to vary our pricing for future engagements or renewal periods. Any price change will not affect an engagement already agreed and paid for.
Term, Cancellation, and Termination
Retainer Services (e.g. Growth Accelerator)
Retainer engagements run for the minimum term set out in your Services Agreement. After that minimum term, the engagement continues on a month-to-month basis unless either party gives one month's written notice to end it.
Because we plan and prepare content in advance, if notice is given at any point during a given month, the following month's work will already be underway and remains payable in full. That final month of work will be delivered as normal. There are no exit fees beyond the final month's fees payable under the agreement.
Fixed-Fee Projects (e.g. One Week Websites)
Fixed-fee projects are quoted and invoiced as a one-off engagement rather than an ongoing retainer. Once work on a fixed-fee project has commenced, fees paid are non-refundable, except to the extent required by the Australian Consumer Law (see Your Consumer Guarantees below).
Our Right to Terminate
We may terminate a Services Agreement for a client's breach of these Terms or the relevant Services Agreement, with 30 days' written notice by email. If we terminate for this reason, you agree to pay for all Services delivered up to the date of termination.
Your Consumer Guarantees
Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy available to you under the Australian Consumer Law (or any other law) that cannot lawfully be excluded. Where our Services suffer a "major failure" as defined under the Australian Consumer Law, you are entitled to a remedy — which may include cancellation and a refund of the unused portion of your fees, or compensation for reduced value — regardless of any refund position stated elsewhere in these Terms.
Ownership of Content and Intellectual Property
All content created by The Social Haus in the course of providing Services (including but not limited to photography, video, graphic design, and copywriting) remains the property of The Social Haus until the relevant invoice for that work is paid in full.
Once payment is received in full, ownership of that content transfers to you, and you are free to use it across your own organic and paid marketing channels, without restriction, during and after the engagement.
Raw footage and imagery captured on your behalf is held on our systems for a limited period after capture (currently 90 days) and may be deleted after that time. We recommend saving anything you wish to keep before that window closes.
We retain the right to use any content created under a Services Agreement, and to reference the engagement generally, for our own portfolio, case study, and promotional purposes, unless you have told us in writing that you do not consent to this.
Separately, the Website itself — including its design, text, graphics, logos, and the "The Social Haus" name and branding — is owned by The Social Haus or its licensors. You may not reproduce, republish, distribute, or adapt any part of the Website without our prior written permission.
Confidentiality
Any concepts, creative direction, strategy documents, or other materials we develop for you remain confidential between us. Please don't share, duplicate, or repurpose them outside your business without our written sign-off.
No Guaranteed Results
We put genuine care, skill, and strategic thinking into every engagement, and we'll always work toward the outcomes that matter to your business. However, we do not and cannot guarantee specific commercial outcomes — such as sales, bookings, leads, follower growth, or revenue — from our Services. Results depend on many factors outside our control, including platform algorithms, market conditions, your industry, and factors specific to your business. Any figures, case studies, or examples referenced on this Website or in our marketing materials are illustrative only and are not a guarantee of the results you will achieve.
General Disclaimer and Limitation of Liability
To the extent permitted by law:
All conditions, warranties, or representations not expressly stated in these Terms (or in your signed Services Agreement) are excluded.
The Social Haus will not be liable for any indirect, special, or consequential loss or damage, loss of profit, loss of opportunity, or damage to goodwill, arising out of or in connection with our Services or this Website.
Our total liability arising out of or in connection with the Services will not exceed the total fees paid by you for the specific Services giving rise to the claim.
Nothing in this clause limits or excludes any guarantee, right, or remedy that cannot be lawfully excluded under the Australian Consumer Law.
Indemnity
You agree to indemnify The Social Haus, its directors, employees, and contractors against any loss, cost, expense, or damage (including legal costs) arising from your breach of these Terms, or from any content or material you provide to us for use in your marketing.
Third-Party Links
The Website may contain links to third-party websites or tools (for example, booking or payment platforms). These are provided for convenience only. We are not responsible for the content, privacy practices, or terms of any third-party site.
Privacy
Your use of the Website and our Services is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.
Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.
Contact Us
If you have any questions about these Terms, please contact us:
The Social Haus Pty Ltd ABN 33 659 293 857 Newcastle, NSW, Australia Email: hauskeeping@thesocialhaus.com.au
Disclaimer: This document has been drafted for The Social Haus based on information provided and general Australian Consumer Law principles. It is not a substitute for independent legal advice. We'd recommend having a solicitor review this before it goes live, particularly the liability, refund, and indemnity clauses, to make sure it fits your risk appetite and current service offerings.